Mysupersneaker 30 Day Return & Refund Policy


We are delighted to provide a generous 30 day returns policy.


To be eligible for a return the items must be unused, in the same condition they were received in (including original packaging). If the item was received defective or broken, photographic evidence is required to be sent as soon as possible (14 days maximum).

Returns can only be accepted if an item was received damaged, in bad condition, doesn't comply with the description on the website or if customers receive a different item than they ordered.



Gift Cards cannot be returned or refunded.

 

To complete a return, please reach out to us at info@mysupersneaker.com to be provided with return Instructions.

Refunds how it works

Once returned items are received and inspected, an email will be sent out to notify that we have received the returned item and if a refund will be granted.

If returned items meet the requirements (as above), a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Depending on the payment method, refunds processed will arrive within 1-5 business days.

Late or missing refunds (if applicable) 

Please first allow for the processing time (1-5 business days). If a refund still isn’t received, first contact your credit card company to check for pending deposits. Following this, please contact us at info@mysupersneaker.com

Exchanges (if applicable) 


If an extended warranty wasn't added during time of purchase, items will only be replaced free of charge if they arrive defective or damaged. A picture of the damaged item immediately and sent to us at info@mysupersneaker..com.

Products that were damaged by the customer can't be exchanged.

Gifts 


If the item was marked as a gift when purchased and shipped directly a gift credit for the value of your return will be received. Once the returned item is received, a gift card will be mailed.


Shipping (returns)

Shipping fees for returns are covered by us if the item was received defective or damaged (under our 30 day policy or extended warranty). In all other cases customers are responsible for paying shipping costs for returning the item. Shipping costs are non-refundable. If a refund is received, the cost of return shipping will be deducted from the refund. 

If Items being shipping are valued over $75, we strongly suggest considering using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
 
Customs Duties & Taxes

We cover Taxes & Import Duties if you are sending back a product or exchanging an item only if it was received damaged. In all other cases, customers are responsible for any Duties & Import Taxes that may apply.